Visitor Experience Assistant

Role Purpose

As a Visitor Experience Assistant, you’ll be responsible for delivering a fantastic visitor experience at Windermere Jetty Museum Café. You will be serving customers and making up drink and cake orders, clearing, running food and pot washing in our busy café environment.

Key Responsibilities

To serve customers taking food and drink orders using our till system.
Clear tables, pot wash and ensure that the counter and tables are kept clean and presentable at all times.
Prepare drink and cake orders (barista training available if required).
Ensure the fridges and counters are always well stocked.
·        The role will have responsibilities relating to the opening and closing procedures and for the health and safety procedures for each area.

This job description outlines the principal responsibilities and duties of the post holder. It isn’t meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

Person Specification

Essential Skills and Experience

Experience delivering a high-quality standard of food and beverage preparation.
Previous experience working in a busy café environment.
Able to communicate clearly face to face.
Can demonstrate a consistently high standard of customer service with an eye for detail.
Knowledge of food safety, hygiene, and allergens
Desirable Skills and Experience

Food Hygiene Level 2 qualification (desirable but able to complete during job role)
Barista trained (desirable but can train on the job)
Key Personal Attributes

Friendly and approachable: Welcoming and warm attitude with all customers.
Proactive and Self-motivated: Ability to take initiative and work well on their own.
Enthusiastic: Keen to learn and a positive attitude.
Working Conditions

Location: Windermere Jetty Museum Café (primarily with the option to support our other sites)
·        Hours: Zero hour. Windermere Jetty Museum is open 7 days a week, the number of hours & shifts are flexible to suit the needs of the rota. The role is primarily daytime hours but the post holder may be required to work occasional late evenings for special events such as private functions.

Employee Benefits

Staff discounts in on-site cafés and retail outlets.
Professional development opportunities.
Pension scheme.
How to Apply

Please send your CV and a supporting statement outlining your suitability for the role to Jobs@lakelandarts.org.uk. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

We may require 2 references tendered from pervious employment upon request.